The Definitive Personal Assistant & Secretarial Handbook: A Best Practice Guide For All Secretaries, Pas, Office Managers And Executive Assistants

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The second edition of The Definitive Personal Assistant andSecretarialHandbook is the ultimate guidebook and friend for all management assistants, PAs, EAs, secretaries and office managers.Written by best-selling author and former UKTimes Creme/DHLPA of the Year,Sue France, this book places special emphasis on professional development, providing help and advice on the skills necessary for career progression. Chapters deal with:

-Relationship management
-Communication, listening and questioning skills
-Confidence, self-belief and goal setting
-The secrets of body language
-Coping with pressure and stress
-Dealing with difficult people and managing conflict
-Time management and personal organization
-Presentation skills
-Networking
-Minute-taking

Now including a comprehensive checklist for managing events, as well as minute-taking templates and examples, there is also a chapter on how to take advantage of social networking. With free downloadable online resources to aid the day-to-day running of an office, this comprehensive and accessible guide is the ultimate desk companion to grow as a professional PA or office manager. With free downloadable online resources to aid the day-to-day running of an office, this comprehensive and accessible guide is the ultimate desk companion to grow as a professional PA or office manager.

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