The Definitive Personal Assistant & Secretarial Handbook: A Best Practice Guide For All Secretaries, Pas, Office Managers And Executive Assistants
Attention: For textbook, access codes and supplements are not guaranteed with used items.
The second edition of The Definitive Personal Assistant andSecretarialHandbook is the ultimate guidebook and friend for all management assistants, PAs, EAs, secretaries and office managers.Written by best-selling author and former UKTimes Creme/DHLPA of the Year,Sue France, this book places special emphasis on professional development, providing help and advice on the skills necessary for career progression. Chapters deal with:
-Communication, listening and questioning skills
-Confidence, self-belief and goal setting
-The secrets of body language
-Coping with pressure and stress
-Dealing with difficult people and managing conflict
-Time management and personal organization
Now including a comprehensive checklist for managing events, as well as minute-taking templates and examples, there is also a chapter on how to take advantage of social networking. With free downloadable online resources to aid the day-to-day running of an office, this comprehensive and accessible guide is the ultimate desk companion to grow as a professional PA or office manager. With free downloadable online resources to aid the day-to-day running of an office, this comprehensive and accessible guide is the ultimate desk companion to grow as a professional PA or office manager.
We Also Recommend
The Leaky Funnel: Earn More Customers By Aligning Sales And Marketing To The Way Businesses Buy
Basic Private Investigation Manual - Private Investigation Made Easy